ace97's Privacy Policy

1 What Information We Collect

When creating an account and using services on the ace97 platform, we may collect the following types of information:

1.1 Personal Identification Information

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)

1.2 Financial Information

• Transaction details processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal history
• Account balance and bonus usage records

1.3 Technical Information

• IP address, browser type, and operating system details
• Device identification information (Device ID)
• Login times, session duration, and platform usage patterns
• Information collected from cookies and similar tracking technologies

1.4 Gaming Activity Information

• Betting history, game preferences, and win/loss records
• VIP level progress and cashback history
• Promotion and bonus claim records

2 Purpose of Data Collection

ace97 uses user information only for specific and lawful purposes. The main reasons for using data are:

• Account Management: Handling account registration, identity verification, and ensuring secure login.
• Service Delivery: Running deposit, withdrawal, and gaming services smoothly.
• Customer Support: Properly resolving your requests, complaints, and questions.
• Fraud Prevention: Detecting and preventing illegal activity, money laundering, and fraudulent transactions.
• Legal Compliance: Complying with applicable laws and regulations and responding to lawful requests from authorities.
• Service Improvement: Enhancing the platform experience, functionality, and security.
• Communication: Sending important policy updates, promotional information, and service notifications.
• Responsible Gaming: Identifying unusual gaming behavior and providing necessary support.

3 Data Storage & Security

ace97 follows industry-standard technology and practices to protect your information. The key components of our security framework are as follows:

3.1 Technical Security

All data exchanged between our servers and users' devices is secured through SSL (Secure Sockets Layer) encryption. This ensures no third party is able to read or alter your information. Sensitive financial data is stored under an additional layer of encryption.

3.2 Access Controls

Access to your personal information is restricted to specific staff members who need it to provide services. All staff operate under strict confidentiality agreements and receive regular security training.

3.3 Data Retention Period

We retain your information for as long as it is necessary for service delivery, fulfilling legal obligations, and fraud prevention. Even after an account is closed, certain information may be kept for a defined period in accordance with applicable legal requirements.

4 Data Sharing with Third Parties

ace97 does not sell or rent your personal information for commercial purposes. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

Necessary information is shared with our trusted partners for payment processing, identity verification, and technical services. These partners are contractually bound to follow the same standard of privacy policy.

4.2 Legal Authorities

Information may be provided to relevant authorities when required by a valid court order, a lawful request from an investigative body, or applicable law. In such cases, ace97 discloses only the minimum information legally required.

4.3 Business Changes

In the event of a merger, acquisition, or transfer of business assets, user information may be transferred to the relevant parties. In such circumstances, we will notify users in a timely manner.

5 Cookies & Tracking Technologies

ace97 uses cookies to improve the functionality of the website and platform and to personalize your experience.

5.1 Types of Cookies

• Essential Cookies: Necessary for login sessions, security verification, and the basic operation of the platform.
• Functional Cookies: Used to remember language preferences, account settings, and gaming preferences.
• Analytical Cookies: Used to understand platform usage patterns and improve services.

5.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling certain cookies may limit some functionality of the ace97 platform.

6 User Rights

ace97 takes your data protection rights seriously. You have the following rights:

6.1 Right to Access Information

You may request a copy of the information ace97 holds about you at any time. We will provide this information within a reasonable timeframe.

6.2 Right to Correct Information

If there is any incorrect or incomplete information in your profile, please contact our customer support. We will make the correction as quickly as possible.

6.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, information that must be retained to fulfill legal obligations may not be possible to delete.

6.4 Right to Object to Processing

You may object to the processing of your information for specific purposes, such as marketing communications or profiling.

6.5 Right to Data Portability

You may request to receive your automatically processed information in a structured and commonly used format.

7 Protection of Minors

ace97 is strictly a platform for adults. Only individuals aged 21 or above may use this service. We do not intentionally collect any personal information from minors.

If we become aware that information from a minor has been inadvertently collected, we will immediately delete that information and close the associated account. If a parent or guardian believes a child or teenager is using this platform, they are requested to contact us.

21+ only

8 International Transfer of Data

ace97 stores and processes your information securely. For some services, data may be transferred to internationally hosted servers. In the case of such transfers, we ensure that the same standard of protection is maintained and that appropriate contractual safeguards are in place.

We only work with partners and service providers who comply with internationally recognized data protection standards.

9 Policy Changes & Updates

ace97 reserves the right to review and update this Privacy Policy from time to time. If significant changes are made to the Policy, we will notify you in the following ways:

• By displaying a notification on the platform
• By sending a message to your registered email address
• By updating the "Last Updated" date at the top of this page

If you continue to use the ace97 platform after a policy change, it will be assumed that you have agreed to the updated policy. We recommend that you visit this page regularly.

10 Responsible Gaming and Data Protection

As part of ace97's responsible gaming initiative, we may analyze information related to your gaming behavior. The purpose of this analysis is to identify signs of problematic gaming and to provide support where needed.

This information is never used for marketing purposes and is not shared with third parties — it is used solely for the wellbeing of the user. For more information on responsible gaming, visit our Responsible Gaming page.

11 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to exercise your data protection rights, please contact our support team:

Our team will respond to your message as quickly as possible. For data protection requests, identity verification may be required.

12 Related Policies & Pages

Alongside this Privacy Policy, we recommend reading ace97's other policies as well:

• Terms & Conditions — The general rules for using the platform.
• Responsible Gaming — Guidelines on safe gaming practices.
• About Us — Detailed information about the ace97 platform.
• FAQ — Answers to common questions.