ace97's commitment to responsible gaming
ace97 believes gaming should be enjoyable — not stressful. Our safe gaming tools and guidelines help you play within healthy limits.
Why responsible gaming matters
Online gaming can be a great form of entertainment — especially when you play within the right limits. ace97 always wants every member to have an enjoyable and controlled experience. That is why we recommend treating gaming purely as entertainment, not as a reliable source of income.
Spending too much time or money on gaming can have a negative impact on other areas of your life. ace97's responsible gaming policy helps you build healthy habits for yourself. We believe an informed player always enjoys the experience more.
Important: ace97 is for players aged 21 and above only. Minors are strictly prohibited from opening an account or playing on this platform. Parents and guardians are advised to use parental control software on children's devices.
If you notice that gaming is affecting your daily life, family, or work, use ace97's safe gaming tools now or contact our support team. Asking for help is a sign of courage.
Our safe gaming tools
Deposit limit setting
You can set your own daily, weekly, or monthly deposit cap. Once set, lowering the limit takes effect immediately, but raising it requires a 24-hour waiting period — so decisions are not made on impulse.
Time-out
You can temporarily pause your account for a set period — from one day up to six weeks. You will not be able to log in during the break. It is the easiest way to give yourself a little rest.
Self-exclusion
If you feel gaming is getting out of control, activate self-exclusion. This keeps your account closed for an extended period. You can activate this option at any time by contacting the ace97 support team.
Loss limit
Set a maximum amount you are willing to lose within a given time period. Once the limit is reached, ace97 automatically stops your session — protecting you from further losses.
Reality check reminder
At regular intervals during play, ace97 will show you a brief summary of your session time and spending. These reminders keep you grounded in reality and help you avoid playing excessively.
24/7 support
ace97's live chat and email support are available around the clock — in Bengali and English. Our team is always here for any gaming-related concerns or issues.
Recognise the signs of a problem
If any of the following situations feel familiar, use ace97's safe gaming tools or seek support:
- You are spending more money than you planned.
- You are placing larger bets to chase your losses.
- You are lying about or hiding your gaming.
- You are withdrawing from family, friends, or work.
- You feel restless or uneasy when you are not gaming.
- You are playing with borrowed money or drawing on your savings.
If you notice these signs, contact ace97 support right away. We do not judge — we help.
Healthy gaming habits
Set a time limit
Decide how long you will play before you start. Set an alarm or reminder — when the time is up, log out.
Set a budget
Only play with money you can afford to lose without it affecting your life. Keep track of your spending.
Treat it as entertainment
Think of gaming the way you think of watching a film or a cricket match — entertainment, not a way to earn.
Take breaks
After a loss, take a rest rather than playing on impulse. Stay away from the mindset of "chasing losses".
21+ age verification and minor protection
ace97 is for players aged 21 and above only. Age verification is mandatory at registration. If we suspect any account involves a minor, we take immediate action.
If you have children or teenagers in your household, take the following steps:
- Keep your ace97 account login details secure — do not share them.
- Use parental control software on your devices.
- Turn off the password-save option in your browser.
- Always log out after use.
- Keep bank card or mobile banking details out of children's reach.
ace97's commitment to minor protection
Keeping minors away from gaming is one of ace97's highest priorities. If you have any concerns, contact us — we are here for you.
For players aged 21 and above only
Self-exclusion and account closure process
Self-exclusion is the feature that lets you voluntarily block your own access to your ace97 account entirely. It takes effect immediately and cannot be reversed before the set period ends.
How to activate self-exclusion:
- Contact ace97 via live chat and request self-exclusion.
- Or email [email protected] — include "Self-Exclusion Request" in the subject line.
- Our team will verify your identity and arrange to close the account.
- While closed, you will not receive any promotional emails or notifications from ace97.
Once the self-exclusion period ends, you will need to contact our support team to reactivate your account — it does not reopen automatically. This delay is intentional, so you can make the decision when you are in a stable state of mind.
Support and contact
Live Chat
ace97's live chat is available around the clock. Talk to us in Bengali or English about any issue — our trained team is ready to help.
Email support
For gaming concerns, self-exclusion, or account matters, write to us at: [email protected]
24/7 service
Day or night, weekday or holiday — ace97 support is always available. Reach out whenever it suits you.
Responsible gaming FAQ
Enjoy safely — with ace97
Enjoy gaming within your limits. Whatever your question or concern, we are always here for you.